RETURN POLICY

Thank you for shopping at Lumina Loom. We appreciate your business and want to ensure your satisfaction with our products. Please take a moment to review our return policy.

1. Returns
We gladly accept returns for eligible items within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at livia531@hotmail.com. Provide your order number and details about the item you would like to return. Our customer service team will guide you through the return process.

3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for returns.

4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, as appropriate.

7. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

8. Contact Information
For any questions about our return policy, please contact our customer service team at livia531@hotmail.com

Thank you for choosing Lumina Loom. We appreciate your business!